Shipping & Return Vehicle Policy 

1. Overview

At Nylah & Lyrics Logistics, we are committed to providing a seamless vehicle shipping process for customers purchasing vehicles directly from our website. This policy also applies to vehicles returned to Nylah & Lyrics Logistics for any reason, including restocking or warranty-related issues.

By purchasing or returning a vehicle, you acknowledge and agree to the terms outlined below.

2. Shipping of Purchased Vehicles

A. Shipping Eligibility & Requirements

• Vehicles purchased from Nylah & Lyrics Logistics are available for shipping within the continental United States.
• Shipping rates are determined by distance, vehicle size, and transport type (open or enclosed carrier).
• Customers must provide a valid delivery address and be available to accept the vehicle upon arrival.

B. Shipping Process

1. Order Confirmation: After purchase, customers receive a confirmation email with order details and estimated delivery time.
2. Vehicle Inspection & Processing: Each vehicle undergoes a final inspection before shipment.
3. Carrier Dispatch: Vehicles are transported by a certified auto carrier with insurance coverage.
4. Delivery & Inspection: Upon arrival, the customer must inspect the vehicle before signing the Bill of Lading (BOL). Any concerns must be noted on the BOL before accepting the vehicle.

C. Delivery Timelines

• Standard delivery takes 7-14 business days, depending on distance and route availability.
• Expedited shipping may be available for an additional fee.
• Delays due to weather, traffic, or logistical factors are beyond our control.

D. Shipping Costs

• Shipping fees vary and will be included at checkout.
• Customers may also arrange their own vehicle transport, provided the carrier meets Nylah & Lyrics Logistics’ transport standards.

3. Vehicle Returns & Restocking

A. Return Eligibility

Vehicles may be returned under the following conditions:

• The return request is made within 15 days of delivery.
• The vehicle has not been damaged, modified, or altered from its original condition.
• All original paperwork, keys, and accessories are included.
• The vehicle meets the conditions outlined in our return policy agreement.

B. Return Process

1. Submit a Return Request: Customers must contact Nylah & Lyrics Logistics to initiate a return.
2. Return Authorization: If the return is approved, we will provide shipping instructions.
3. Vehicle Inspection: Upon receipt, the vehicle will be inspected for mileage, damage, and compliance with return terms.
4. Refund or Restocking Fee Assessment: If applicable, refunds will be processed minus any restocking fees.

C. Restocking Fees

• Vehicles valued over $40,000 are subject to a restocking fee of 5% of the purchase price.
• Vehicles valued under $40,000 are subject to a restocking fee of 1%of the purchase price.
• Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.

4. Warranty & Liability

• All vehicles sold by Nylah & Lyrics Logistics are sold as-is unless otherwise specified.
• Any warranty coverage will be stated in the original purchase agreement.
• Nylah & Lyrics Logistics is not responsible for damages incurred during third-party transport. Customers must file claims directly with the carrier in such cases.

5. Contact Information

For questions about shipping, returns, or policies, please contact us:

Phone: (800) 821-2770
Email: support@nylahlyriclogistics.com
Website: www.nylahlyriclogistics.com

At Nylah & Lyrics Logistics, we strive to make every vehicle purchase and return as smooth and transparent as possible.