Accessibility Statement

Our Commitment to Accessibility

At Nylah & Lyrics Logistics, we are committed to ensuring that our website, services, and facilities are accessible to all individuals, including those with disabilities. We strive to provide an inclusive and user-friendly experience for all customers, regardless of ability.

Website Accessibility

We are continuously working to improve the accessibility of our website to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our efforts include:

• Ensuring clear and readable fonts and text contrast.
• Providing alt text for images and non-text content.
• Enabling keyboard navigation for users who cannot use a mouse.
• Structuring content with appropriate headings and labels for screen readers.
• Testing our site regularly to address accessibility concerns.

If you experience any difficulty accessing our website, please contact us so we can assist you and improve our accessibility features.

Physical Accessibility

For customers visiting our offices or pickup locations, we are committed to providing:

• Wheelchair-accessible entrances and parking spaces.
• Accessible restrooms and pathways.
• Assistance upon request for individuals with mobility challenges.

Customer Support for Accessibility Needs

If you require assistance while using our services, our team is happy to help. We provide:

• Phone and email support for inquiries and transactions.
• Alternative formats for documents upon request (e.g., large print or digital formats).
• Live assistance for booking, returns, and inquiries.

Feedback & Contact Information

We welcome feedback on how we can improve accessibility. If you have any questions, suggestions, or need assistance, please reach out to us:

Phone: (800) 821-2770
Email: support@nylahlyriclogistics.com
Website: www.nylahlyriclogistics.com

At Nylah & Lyrics Logistics, we believe accessibility is an ongoing effort, and we are dedicated to enhancing our services to ensure equal access for all customers.